How It Works
Your journey starts with just a few simple steps.
Booking to drop-off, everything’s made easy for your adventure.
01
Book Online
Choose your vehicle, travel dates, and any extras you need — all in just a few clicks.
Choose your adventure vehicle, select your travel dates, and pick any extra gear you need — from rooftop tents to premium camp equipment.
Once you’re ready, complete your booking with secure online payment. You’ll receive a confirmation email with all the details, including pick-up location and rental summary.
You can view or manage your booking anytime via your personal booking link.
What to prepare:
- Driver’s license (international license required for non-Japanese residents)
- Passport or valid ID
- Credit card for security deposit
02
PICK UP & Explore
Collect your fully prepped camper and hit the road. Everything’s ready for your adventure.
Arrive at your selected pick-up point (showroom or airport) at the scheduled time. Our team will guide you through the vehicle features, how to use your gear, and answer any last-minute questions.
Pick-up usually takes around 15–30 minutes, depending on equipment and walkthrough.
Pick-up Locations:
- Roam Defender Showroom (map link)
- Airport Delivery (available in select cities)
Running late?
Please contact us as soon as possible. We allow a 30-minute grace period. After that, a late fee may apply, and same-day rescheduling is subject to availability.
Once you’re all set — you’re free to roam.
Enjoy the journey your way.
03
RETURN EASILY
Drop off at the agreed location, hassle-free and on your schedule.
Please return the vehicle on time and with a full tank of fuel, unless fuel refill is included in your package. Late returns are subject to additional hourly or daily fees as outlined in your booking terms.
Before you return:
- Remove all personal items
- Clean up trash or debris
- Report any damage or malfunction
Our staff will do a quick check of:
- Fuel level
- Exterior/interior condition
- Included equipment
Any damages, missing items, or cleaning required beyond normal use may result in extra charges.
When all is clear, we’ll finalize your booking and send you a return confirmation by email.
